A: One of the benefits of doing the Pre-Order on line is that your child does not need to turn anything in on photo day. We will match the Pre-Order with the image that we photograph of your child on picture day in our imaging dept.
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A: We accept Visa, Mastercard, American Express, Discover, Personal Checks, Money Orders and Cash.
A: We do not accept orders over the phone however you can mail in your order form or take advantage of our convenient online order system.
A: If your package is wrong or incomplete, we will gladly correct it. Simply contact our customer service office by submitting a Help Desk ticket within 30 days of receiving your order.
A: Yes, you can Pre Order your child’s school pictures online by following the instructions under the “ Before Picture Day” button on our website. Please use the access code for your school that is provided on the Picture Day order envelope.
A: Your child’s Access Code to Pre Order will be located on the Picture Day envelope that is brought home from school prior to picture day
Q: My student did not bring home a picture day order envelope and I cannot find my school code on your website?
A: Please submit a help desk ticket and one of our representatives will assist you.
A: Yes, once you have received your child’s original pictures you can use the “After Picture Day” Button on our website to order additional items. Please use the access code provided with your photo order to view your child’s images on line. SPORTS REORDERS: If your child ordered photos on the original photo day you will have the opportunity to order additional prints/items on our website by using the access code provided with your child’s picture order.
Q: I sent my order with my student the day after picture day, but it didn’t come in with the others. Where is it and when will I get it?
A: Orders that are turned in after picture day, if not included with the original shipment, are considered late and will be processed and either returned to the school or mailed to your home address as soon as possible after the first set of orders are complete.
A: We do not currently offer any discounts.
A:Please submit a Help Desk Ticket and our Customer Service Representatives can assist you with the change. There are a few factors that go into determining if your order can be modified or not, and a representative will be able to look it up for you.
Q: I paid for my child’s package online for the original picture day, but they were absent. What should I do?
A: Please submit a help desk ticket and one of our representatives will assist you with retake day information for your school.
A: Our images are copyrighted, the only way to obtain ownership of the digital image and copyright would be to purchase a digital download of the image.
A: We are sorry you are not happy with your portraits. Please submit a help desk ticket and our customer service department can go over options with you.
Do you have questions pertaining to school yearbooks?
View our school yearbook FAQs here: